Shipping Policy
** Due to the ongoing COVID-19 crisis, there may be a delay in your shipment **
Nissan Motorsports & Customizing Co., Ltd. ("we" and "us") is the operator of (https://shop.nismo.co.jp/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations regarding our service.
1. General
We try to maintain accurate stock counts on our Website but from time to time there may be a stock discrepancy and we will not be able to fulfill all the items of your order at the time of purchase. In such cases, we will cancel and refund the purchase price of the out-of-stock items.
2. Shipping Costs
The shipping costs for the ordered products will be presented and charged in addition to the product prices at the time of submitting your order.
3.1 Transit Time Internationally
If the ordered products are in stock and available, your order will be in transit from Japan for 4–15 days.
3.2 Dispatch Time
Orders are usually dispatched within 3 business days of payment for the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays in Japan at which time the warehouse will be closed. Our warehouse will also be closed during annual holiday seasons in Japan: Golden Week (late April to early May), summer break (mid August) and new year holidays (late December to early January). In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change of Delivery Address
We are NOT able to change the delivery address at any time after order acceptance.
3.4 Out of Stock Items
If an item is out of stock, we will cancel and refund the purchase price of the out-of-stock item and dispatch the rest of the order.
3.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
6. Sales Tax (VAT, GST) and Import Duties and Taxes
We deliver our products to various countries where the sales taxes and import duties and taxes vary.
All such taxes and duties are excluded from the product prices listed on the Website and will be presented and charged in addition to the product prices and shipping costs at the time of submitting your order. In other words, you will know the total price before you place your order.
For your information, depending on the countries the sales taxes and import duties and taxes may be levied on not only the products but also shipping costs.
For the import duties and taxes table click here
7. Cancellations
We are unable to accept cancellations at any time after the order has been accepted.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for Parcel Damaged In-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim and confirmed the existence of the damage in-transit.
9.2 Process for Parcel Lost In-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please us from here.
Table A
Import duties and tax rates (as of DEC 2020)
|
|
Asia |
Australia |
Others |
||||
|
Thailand |
Malaysia |
Philippines |
Hong |
New |
South |
||
|
Import |
10-30% |
25-30% |
3-30％ |
0% |
5% |
0-10% |
20% |
|
VAT/GST |
7% |
6% |
12% |
0% |
10% |
15% |
15% |
Import custom duty will be determined by the local custom authority.