FAQ

Product

Of the products listed in the NISMO Parts General Catalog, we handle all major products excluding factory line products, limited products, made-to-order products, repair parts, and large-sized products.

No. All the products are designed for domestic use in Japan. For this reason, the included instruction manuals and product packaging are only for Japanese specifications.

We have not confirmed whether or not individual products can be installed on vehicles manufactured for overseas sale. Overseas customers may find that it is not possible to install the product as-is, depending on their vehicle. For more details about installation, we recommend that you consult a skilled and knowledgeable local shop, etc.

We have not confirmed compliance with laws and regulations outside Japan. Please check the laws and regulations of the country you live in and use the product at your own risk. We shall not be held liable for any legal or regulatory penalties that may arise from your use of our products.

Items in stock can be shipped within 2–3 days. For details, please refer to the shipping time estimates above. Please note that in some rare cases, we may run out of stock before shipping the product after you place an order. Should this occur, we will cancel the order and refund you.

We cannot accept orders for products that are out of stock. Please wait until new stock arrives.

We sometimes sell special products in limited quantities/with a limited order period. We will inform you of the conditions and precautions when such products are released, so please check these as they become available.

All prices shown are exclusively for online purchases. Prices may differ from those for Japan. Prices are subject to change without prior notice.

Shipping & Delivery

(As of April 2021; Hong Kong, Thailand, Malaysia, Philippines, Australia, New Zealand, and South Africa)We will inform you on the shop website if we start selling to customers in additional countries in the future.

The estimated delivery time for your order will be as follows.

Shipping preparation: 2–3 business days *This will vary depending on the size and quantity of the item(s) you ordered.
Shipping time: 3–12 business days *This will vary depending on the delivery destination country, the area you live in, and the season.

The product(s) will be shipped from our warehouse in Japan to your home by FedEx. *Depending on COVID-19-related conditions and pressure on international logistics, shipping may take longer than the above estimated number of days. We shall not be liable for any damage caused by delays.

You do not need to go through any formalities as we and FedEx will handle import clearance and duty/VAT on your behalf. However, please note that in rare cases, customs authorities may contact the importer to confirm the contents of the shipment. If the customs authority cannot obtain the necessary confirmation within a certain period of time (about a week), the product may be forcibly returned to us.

For customs clearance procedures in Thailand and South Africa, it is necessary to verify the identity of the importer (customer) before carrying out customs clearance. Please note that the local FedEx staff will ask for information to confirm your identity (passport number/social security number, etc.).

Delivery to PO boxes is not possible.Please enter a delivery address where you actually live and where you can receive the package.

If FedEx determines that it will be difficult to deliver the item to you, we may have the shipment forcibly returned to Japan. In that case, we may charge you an additional shipping cost. If you plan to be away for a long time due to travel, etc., please make sure that the delivery date does not overlap with that time period.

The local FedEx branch will accept redelivery requests for a certain period of time, but if FedEx determines that it will be difficult to deliver the item to you, we may have the shipment forcibly returned to Japan. In that case, we may charge you an additional shipping cost. If you know in advance how long you will be away on a trip, etc., please make sure that the delivery date does not overlap with that period.

See here for the list of shipping charges. These charges will be applied together with the product prices when you place an order.

Duty & Taxes

See here for the duty/VAT estimates. These charges will be applied together with the product prices when you place an order, and we will pay duty to the relevant country’s customs at a later date.

Payment

On the order confirmation screen, you will see the product price total plus the shipping fee and duty/VAT. Please check the details/amounts, and if there are no problems, confirm the payment by credit card, etc.

Online payments are made through Shopify Payments. Click here for information about Shopify Payments. Shopify Payments allows you to pay using major credit cards like Visa, Mastercard, American Express and JCB, as well as through Google Pay and Shop Pay.

Returns & cancellations

We apologize for the inconvenience, but this is not possible. We do not accept returns or cancellations after the order is confirmed.

We apologize for the inconvenience, but this is not possible. All products are made for domestic use in Japan, so there is no warranty for overseas use.We do not repair broken or damaged items.

We apologize for the inconvenience. Please contact your local FedEx courier or your local FedEx representative, as FedEx will handle insurance in the case of any shipping problems.

We apologize for the inconvenience. If by any chance you find any initial defect, please return the product to NISMO. We will check the actual product internally, and if the issue is deemed to be an initial defect, we will send you a replacement.

Contact

For inquiries not covered by the above FAQs, please click here